The Lehigh Group

The Lehigh Group
2834 Schoeneck Road
Macungie, PA 18062
Tel: (610) 966-9702
Fax: (610) 966-3246

Leslie-Locke
675 W. Manville Street
Compton, CA 90220
Tel: (800) 755-9520
Fax: (310) 638-1829

In Canada:
Royal International Corporation
Montreal, QC H4T1T9
Tel: (514) 735-4566

The FAQs about Consumer Council Membership

How do I become a member?
Complete and return an application form. We'll send you a membership card with an ID number and Consumer Council contact information you'll use when corresponding with us.

Is there a membership fee?
No. Membership is free, and you will not be charged for any samples you receive for evaluation (they're also yours to keep).

What's in it for me?
You'll have the opportunity to participate in and influence the development of new products. You'll ensure that the products we design meet our customers' needs. Plus, you'll get to keep any products we send you for free!

What will I be asked to do?
We'll send you a sample of a new packaging design, a copy of an advertisement for a new products, or an actual product. We'll then ask you to complete and return a survey about the sample we sent you. You will not have to return any products we send you to test. We also conduct surveys online.

How often will I receive surveys?
You will receive surveys as new products and packaging are developed, but generally not more than four or five times a year.

Do I have to respond to every survey?
We've designed our questionnaire to help us select the most appropriate members to evaluate a particular product, so you may not be asked to participate in every survey. Since your expertise and feedback will help us develop new products, we encourage you to respond, but you will not be penalized for not participating in a survey. If you do not respond to three surveys in a row, however, we will remove you from our mailing list.

What will you do with my survey answers?
We will review all of the survey responses and develop a summary report. We will then evaluate the summary and apply recommended changes where necessary. A summary of responses will be available to all of our Council Members.

Will I be compensated for my participation?
Council members are not compensated monetarily for their participation in surveys, or for any ideas, suggestions or comments made in a survey, but you may be given gifts for participation. If you have an idea for a new product, contact The Lehigh Group's Marketing Department directly.

What about my privacy?
Protecting your privacy is of the utmost importance to us. All identifying information contained in the application and in survey responses will be kept confidential and will not be released to any other organization or company. No individual surveys or identifying information will be released to other parties, including other Council Members.

Can I take surveys online?
Yes. Surveys will be accessible to Council Members if you prefer to respond online. Sometimes surveys are offered exclusively online. Council members who provide their e-mail addresses will be e-mailed an invitation to participate in online-only surveys.

How do I cancel my membership?
Contact The Lehigh Group by any of the following methods and reference your membership number. We'll cancel your membership as soon as we receive your request.
Phone: 1-800-523-9382
E-mail: Marketing Department
Mail: Consumer Council
The Lehigh Group
2834 Schoeneck Road
Macungie, PA 18062
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